Frequently Asked Questions

QUESTION CATEGORIES

ANSWERS

1. Gander Outdoors

  • Q: What is Gander Outdoors?

  • Gander Outdoors is bringing a whole new shopping experience to the market for outdoor enthusiast. We will provide seasonally and regionally relevant products priced competitively to fit your family’s outdoor needs. Gander Outdoors will be your new outdoor outfitter.

  • Q: Is Gander Outdoors the same as Gander Mountain?

  • No, Gander Outdoors is a new company, with new ownership, with a new mission. Camping World purchased the rights to Gander Mountain store locations and the website. Many of the Gander Mountain store locations will be converted and open as Gander Outdoors, bringing you a new outdoor goods shopping experience.

2. Openings & Locations

  • Q: When will Gander Outdoors retail locations open?

  • We’ll begin opening stores late 2017 with many more to follow in 2018 and beyond.

  • Q: Where will your stores be located?

  • For the latest list of stores and opening dates, click here.

3. E-commerce

  • Q: Will I be able to make purchases online?

  • Yes, beginning in late 2017.

4. Products

  • Q: What product categories will be sold at Gander Outdoors?

  • We will have regionally and seasonally relevant gear to fuel your outdoors passions including: Hunting, Shooting, Fishing, Camping, Biking, Paddle & Water Sports, Marine Parts and Accessories.

5. Firearms & Firearm Service

  • Q: Will you sell firearms and ammunition?

  • Yes, both new and used firearms.

  • Q: Will Gander Outdoors continue to offer Gunsmith services?

  • Yes.

  • Q: What is the status of the firearms pro plan?

  • Gander Outdoors will continue to service firearms that fall under the firearms protection plans sold by Gander Mtn. However, during the transition from Gander Mtn to Gander Outdoors we need to temporarily suspend these repairs. You can still schedule your repair with [email protected]. We will collect your information and send a firearms shipping box along with a prepaid FedEx label as soon as the temporary pause is over. Gander Outdoors recognizes that this pause in service is an inconvenience and as a result are extending plans an additional 90 days. We anticipate resuming repairs in late 2017. All other in-store services have been suspended until the Gander Outdoors stores open.

  • Q: How will Summit Protection Plans be handled?

  • Summit Protection Plans will still be honored. contact Summit Protection Plan Customer Service Representatives at 1-866-652-4036 to assist you, 24 hours a day, 7 days a week.

6. Gift Cards

7. Gander Mountain Credit Cards & Reward Certificates

  • Q: Will store credit cards work in Gander Outdoors Stores?

  • No, Gander Mountain store credit card will not be accepted in Gander Outdoors stores or online.

    If you have a question regarding your account, please call the number on the back of your card.

    Gander Mountain Store Credit Card

  • Q: Will my Gander Mountain MasterCard work in stores?

  • We will continue to accept Gander Mountain MasterCards in Gander Outdoors stores. The Gander Mountain MasterCard is issued by Comenity Bank. Comenity will be able to answer any questions regarding your account status. You can also access your account online.

    Comenity Customer Care
    1-888-332-4709
    Monday - Saturday
    8am - 9pm ET

    Gander Mountain MasterCard
    https://d.comenity.net/gandermountaincard/

    Gander Mountain MasterCard

  • Q: Can I still redeem my reward certificates?

  • Reward certificates earned using the Gander Mountain Store Credit Card and the Gander Mountain MasterCard can not be redeemed at Gander Outdoors stores.

  • Q: How can I redeem rewards points I am currently earning?

  • You can redeem your rewards points for gas, gift cards, travel products and more! Click here, sign in, and select the Redeem Now button to redeem your rewards points today!

  • Q: Where do I pay my Gander Mountain MasterCard and Gander Mountain store card bills?

  • Please click here for Gander Mountain MasterCard payments.
    Please click here for Gander Mountain store card payments.

8. Summit Protection Plan

  • Q: How will Summit Protection Plans be handled?

  • Summit Protection Plans will still be honored. Contact Summit Protection Plan Customer Service Representatives at 1-866-652-4036 to assist you, 24 hours a day, 7 days a week.